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FAQ

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Frequently Asked Questions

What is the SweetFuzzies?

The SweetFuzzies is Cyprus's first real grass dog potty delivered straight to your door. The grass is grown on a biodegradable, sustainable mat with no soil. This process helps to extend the lifespan of our grass and prevents your dog from tracking muddy paw prints through the house.

The grass does all the work for you and most dogs use it immediately.

Sign up to a grass subscription to receive regular grass deliveries to keep your SweetFuzzies fresh.

How will SweetFuzzies help me?

Try SweetFuzzies if you:

· Are potty training your puppy or dog

· Live in an apartment without a backyard

· Work long and unpredictable hours

· Have an older dog or dog recovering from surgery or illness

· Have puppy going through vaccination shots

· Feel that puppy pads are driving you mad

· Are tired of smell and maintenance from artificial grass

What size is right for me?

We offer two different sizes to choose from!

· Standard (38 cm x 58 cm) - for dogs weighting 0-5 kg;

· Large (60 cm x 60 cm) - for dogs weighting 5-10 kg;

Fully disposable with no parts to clean. Simply dispose of the entire unit when a new one arrives at your doorstep.

How often should I order?

We recommend replacing your SweetFuzzies grass every 1-4 weeks depending on the size of your pet and how frequently the product is being used. Monthly replacements are for pets who will be using the patch infrequently. You can always contact us for help determining the best plan for you and your furry friend.

What is the shipping policy?

Our grass is harvested fresh for every order to ensure the lushest grass for your dog.

Please note the cut-off time for grass orders is Saturday 11:59 pm and it will be sent out on Monday via same/next day delivery service.

Any grass orders placed after Saturday 11:59 pm will be sent the week after.

Shop orders (toys, grooming, etc) typically ship within 1-3 business days of the date the order was placed. If you added an item(s) from our shop to your next subscription order, it will be shipped with your grass.

Orders of EUR 25 or more qualify for free delivery. For orders below EUR 25, you will be charged EUR 4 for door to door delivery.

SweetFuzzies does not ship internationally. Orders can only be placed and shipped within Cyprus.

Undeliverable and Refused Packages

If a delivery is refused for any reason or considered undeliverable due to
an invalid shipping address, you will be charged a penalty that may include, but not limited to extra shipping charges. Please proofread your order information before finalizing.

Can I pause my deliveries?

If your are going away and need to pause your subscription , please log into your account and pause your subscription prior to Saturday 11:59 pm to stop your grass from being sent. You can also send us an e-mail at info@sweetfuzzies.com with details of your next shipment and we will do the changes for you.

What is the cancellation policy?

You can cancel your order by contacting us at info@sweetfuzzies.com. You can also cancel your order by logging to your SweetFuzzies account.

Because of the nature of our product, once the order has been processed we are unable to accept returns or issue a refund for that shipment.

If you wish to cancel your order that you have already paid for, it must be done not later than Friday week prior to your expected delivery. Any cancellation requests made after Friday will not be actioned and will result in payment of full charge.

Note: Subscriptions are set for a minimum of two deliveries before you are able to cancel. After your second shipment, you may cancel at any time but not later than Friday week prior to your expected delivery.

When will I be billed?

First time orders are billed for their initial shipment upon signup, and all subscriptions will renew automatically. Members will be billed the Thursday prior to their next scheduled shipment. For more information about your billing schedule, please email us at info@sweetfuzzies.com

Can I update my delivery address?

Absolutely! Simply log into your account and choose your shipment to be sent to another location.

What is your refund policy?

Because of the nature of our product (i.e. perishable goods), once the grass order had been processed and dispatched, we are unable to accept returns or issue a refund for that shipment.

If you have paid for a shipment you no longer wish to receive and that has yet to be shipped, we are happy to try to intercept the shipment (depending on timing) and send your grass to a friend, family member, or anyone else you think might want to give your SweetFuzzies a try!

Shop refund policy

You may cancel or return your shop order from the date you place the order until 14 days after receipt of the ordered items.

SweetFuzzies guarantees a full refund* of the returned items, provided that all items are returned in the same condition they were in upon your receipt. This means that items should not have been damaged, soiled, washed, altered and that any labels and tags should be intact.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies. You will be responsible for paying for your own shipping costs for returning your
item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless it’s prepaid by yourselves.

* Notice for PayPal users only:

The commission fee charged by PayPal (2.9%+$0.30) is not refundable. For orders cancelled by the customer, the respective fee will be deducted from the returned amount.

What is the minimum amount of orders before I can cancel my subscription?

Subscriptions are set for a minimum of two deliveries before you are able to cancel. After your second shipment, you may cancel at any time but not later than Friday week prior to your expected delivery.

I just received my SweetFuzzies grass and it's damanged. What do I do?

Damaged product must be reported via email WITHIN 48 hours of delivery by the carrier and must be accompanied by a picture to allow
us to file a claim.

Why real grass?

Real grass does not stink like fake grass or puppy pads because it absorbs pee into its roots. Furthermore, the scent of real grass attracts dogs and puppies so they quickly adapt to using it.

How do I look after my grass?

Place your dog’s SweetFuzzies in an area with natural light out of direct sunlight. Lightly mist it with water twice daily in summer (less in the colder months) to help to prolong the life of your grass. Never pour water onto it though as this could make the cardboard box soggy. The goal is to keep the grass slightly moist at all times. Make sure to pick up any solid waste.

Where do I place my SweetFuzzies grass?

SweetFuzzies grass can be used indoors or outdoors. Ideally on your balcony or backyard under some type of shelter from the rain. If you do not have an outside area you can place your SweetFuzzies indoors however keep in mind the grass will need to be changed weekly. The grass retains its moisture indoors and it reaches pee absorption quicker than having it outdoors.

My dog is digging up the grass. What should I do?

We suggest that you supervise your dog when using the SweetFuzzies grass to continually reinforce positive behavior and immediately put a stop to any undesired behavior like digging, chewing and snoozing! After a little while, your dog will get the hint and stop digging.

Does the grass contain pesticides?

No! Our grass is grown without the use of pesticides and toxic chemicals. This is to ensure the health and safety of your dog and your household.

It's raining, should I cover my SweetFuzzies grass?

If you keep your grass on your balcony or outdoors, we recommend covering the grass while it rains or moving it indoors.

Will any liquid from the SweetFuzzies grass box leak onto the floor?

Our boxes are water resistant, meaning nothing leaks through to your floor, however we strongly recommend placing the SweetFuzzies on top of a mat to protect your carpet/ floors. This is in case your dog misses the target.

How do I dispose of my old SweetFuzzies grass?

As a natural product SweetFuzzies grass is good for your dog and good for the environment. SweetFuzzies is 100% biodegradable and it’s packaging is biodegradable/recyclable.